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Easy Returns | Band Shoppe

Easy Returns Form

To read our entire Return Policy, please visit the returns page.

You can return any eligible item to Band Shoppe within 30 days of invoice date, as long as it’s unworn, undamaged, and still has all the original labels, tags, and boxes intact – but first, you'll need a Return Authorization Number. Exchanges are not accepted.

Check out our FAQs below for more info on returns.

If you have additional questions about your return, you can contact our Customer Care Team directly at wecare@bandshoppe.com or call (800) 457-3501. Our team is happy to assist you during our regular business hours Monday - Friday, 8am - 5pm CDT.

30 Day Returns
Get a Return Authorization Number
Sent the items back to us

Frequently Asked Questions

How long to I have to return an item?

Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.

Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping on returns. Exchanges are not accepted.

How do I return an item?

Before items are returned, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by filling out the returns form (or contacting us directly). You will receive an email from the Customer Care Team with further instructions and your RA number.

Then, send the item/s back to us at:

ATTN: RETURNS
Band Shoppe
8900 HWY 65 STE 2
Cynthiana, IN 47612
USA

Remember: Band Shoppe cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused.

In line with our Returns Policy, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as FedEX, USPS, or UPS). That way you can make sure your gear is safely on its way to us!

Products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Band Shoppe cannot be responsible for lost items being returned.

What items can't be returned?

All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.

Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on.

There are a few products that are unable to be returned: Special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Briefs, tights, bodysuits, and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned.

Products purchased as part of a promotion are eligible for return providing they meet the conditions of our Returns Policy.

How will my money refunded?

We will refund using your original payment method. Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer an alternative method of reimbursement.

Please note that we are unable to refund postage costs from your original order.

How long does it take for returns to process?

Once we've received the items back at our warehouse, it may take up to 2 weeks for your return to undergo a quality check and for your request to be fully processed.

What if the wrong item was sent to me?

Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)457-3501 or via email at wecare@bandshoppe.com.